The workplace is an area where individuals from different backgrounds meet in order to perform tasks and responsibilities that lead to the realization and achievement of agreed upon objectives.

Conflict appears when employees’ personalities and viewpoints clash and are allowed to disintegrate to levels that are counterproductive to the employees and to the organizations. Conflict that is not addressed can cause undue stress and affect co-workers negatively.

Conflict is inevitable and appears in most workplaces. Successful organizations deal with conflict in a manner that leads to acceptable resolution by all parties involved.  When conflict appears, it is the team leaders responsibility to take action and deal with the situation as early and as effectively as possible.

Workshop Objectives

The purpose of this workshop is to provide the participants with the skills necessary to deal with resolving conflict by learning to address the following key issues:

• Identifying the parties involved in the conflict
• Identifying the problem
• Differences between Conflict and Disagreement
• Barriers to conflict resolution
• Exploring ideas for a solution
• Writing a plan for improvement
• Establishing trust