Difficult employees are found in almost every workplace.  When an employee consistently does not meet the standards of his/her job, it is the leader’s responsibility to take action.  Difficult employees can cause undue stress and affect co-workers negatively.

When an employee is rude to and says things that are hurtful or, behaves in a manner that is offensive to others, your team members are waiting for you to intervene and set things straight.  If you don’t intervene, it’s perceived by your team members that you are:

• not willing or able to confront the difficult employee or,
• you are allowing the difficult employee to continue in his/her disruptive behavior,
• or that you simply don’t care or worse,
• you’re not aware of the daily interpersonal issues and challenges of your team members.

The purpose of this workshop is to provide the skills necessary to deal with a difficult employee by:

• Identifying the difficult employee
• Identifying the performance problem
• Defining the expected performance standard
• Exploring ideas for a solution
• Writing a plan for improvement
• Instituting disciplinary action when necessary