“The number one reason people thrive at their work is their boss.  It’s also the number one reason they quit.”       Gallup Organization Study

Successful leaders are able to maintain and enhance the self-esteem of their team members.  This is one of the most valuable skills a team leader or supervisor can have.  It is the ability to provide direction, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member’s sense of self-respect and dignity.

Effective leaders know that problems on the job are solved more effectively and with less stress when  team leaders deal with what people do rather than with their attitudes or personal characteristics. They promote team member participation and share information by involving the team members in decision-making, problem solving, and job activities. The leader recognizes that each individual effort is vital to the success of the company.

Team leaders and supervisors in a bilingual workplace face unique communication and cultural issues and challenges on a daily basis.  On the one hand, they must communicate the business aspects and needs of the organization to the Hispanic front line employees.  This means using a communication style that appeals to their cultural sensibilities.  On the other hand, they need to change roles when reporting to their bosses and communicate effectively in a manner that conforms to American style of management.  At the same time, the supervisor must be a source of support and maintain his/her trust and respect among the team members and higher ups.

COURSE OBJECTIVES:

• The role of the leader
• The importance of supporting and developing the team members
• Communicating effectively with their team members.
• Building morale in order to achieve successful day-to-day operations
• Leading and motivating
• Building commitment in the workforce